Terms & Conditions
New Computers
Scorpion Technology Computers Terms & Conditions
Please refer to the manufacturer's website for the terms and conditions and the warranty period of individual parts.
Custom-built desktop systems are tested by Scorpion Technology (Scorptec) and by me prior to being delivered to the customer. As good as these tests are, there is always the risk that a product may fail prematurely. Should a part fail, a replacement will be requested from Scorptec. Because of the frequent changes to technology, I do not keep every part for a system in stock (i.e.: CPU, motherboard, hard disk, etc)
Most parts come with a 1 year manufacturer's warranty but some have 3 or even lifetime warranties. Island Computers will do as much as we can to make sure no downtime occurs with a customer's machine. However - if a motherboard, CPU, hard disk or other key part of a machine fails without prior warning signs, this may result in your machine being offline for an extended period of time.
Courier service is the standard means of replacement. Same day part replacement is available upon request/urgency at the customer's expense.
Please refer to the manufacturer's website for the terms and conditions and the warranty period of individual parts.
Custom-built desktop systems are tested by Scorpion Technology (Scorptec) and by me prior to being delivered to the customer. As good as these tests are, there is always the risk that a product may fail prematurely. Should a part fail, a replacement will be requested from Scorptec. Because of the frequent changes to technology, I do not keep every part for a system in stock (i.e.: CPU, motherboard, hard disk, etc)
Most parts come with a 1 year manufacturer's warranty but some have 3 or even lifetime warranties. Island Computers will do as much as we can to make sure no downtime occurs with a customer's machine. However - if a motherboard, CPU, hard disk or other key part of a machine fails without prior warning signs, this may result in your machine being offline for an extended period of time.
Courier service is the standard means of replacement. Same day part replacement is available upon request/urgency at the customer's expense.
Personal Data
It is the customer's responsibility to back up their personal data regularly to media, such as USB flash drives, external hard disks or online. Every attempt will be made by Island Computers to make sure all personal data is preserved whilst providing support but if something is lost then Island Computers will not be held responsible. But we will make every attempt to recover it if it should happen. Recovery charges may apply.
It is the customer's responsibility to provide media for the purposes of transferring personal data from one machine to another. If you do not have a flash drive or an external hard disk, you may purchase a device from Island Computers or other retailer. If neither is available then we will use our own drive for the purpose of data transfer. Again, we accept no liability for the loss of any data during this procedure.
Island Computers makes every effort to make sure no data is ever lost but it is still the customer's responsibility to make backups as frequently as possible. It is highly recommended to make frequent backups - to multiple devices if possible.
It is the customer's responsibility to provide media for the purposes of transferring personal data from one machine to another. If you do not have a flash drive or an external hard disk, you may purchase a device from Island Computers or other retailer. If neither is available then we will use our own drive for the purpose of data transfer. Again, we accept no liability for the loss of any data during this procedure.
Island Computers makes every effort to make sure no data is ever lost but it is still the customer's responsibility to make backups as frequently as possible. It is highly recommended to make frequent backups - to multiple devices if possible.
